Satisfaction For Customers and Company
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Infor XA CRM
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• Complete CRM suite
• Sales
• Marketing
• Customer Service and Support
• Integrated to Infor XA ERP
• Web based, 'connected' and 'offline' modes
> More details
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MAPICS in now part of Infor. Visit the Infor site to learn how our enterprising customer relationship management solutions will make a difference in your business.
MAPICS (now Infor) CRM serves as a single collection point for all customer information and activities and a single access point for that information for employees and business partners. Manufacturers who implement CRM solutions as a part of their extended business system are much more likely to achieve their sales and market share goals, control their service costs and improve profitability. It is a flexible marketing, sales and customer service solution specifically designed for the manufacturing environment
MAPICS (now Infor) CRM integrates seamlessly with your extended ERP and supply chain management solutions to add value to each manufacturing business process, whether it's Design, Sell, Plan, Source, Make, Deliver, Service or Finance.
MAPICS (now Infor) CRM allows your "corporate memory" to grow over time - connecting people together and building a leveraged pool of team expertise.
Select one of the business solution areas above to see how MAPICS (now Infor) CRM can improve your enterprise.
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Select one of the business solution areas above to see how MAPICS (now Infor) Customer Relationship Management can improve your enterprise.
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Sell
Whether you sell to your customers direct or through distributors, MAPICS (now Infor) CRM delivers the tools you need to turn fresh leads into new business, respond quickly, and ensure on-time delivery to the promised date.
The solution helps your sales team move prospects through the purchasing process by allowing you to manage complicated discount structures, multiple channels and configurable products. Each member of the sales team has access to the same up-to-date product information, pricing, availability details and analytical tools.
Features:
- Campaign management
- Marketing material management
- Prospect management
- Quotes and proposals
- Electronic catalogs
- Order processing
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Plan
MAPICS (now Infor) CRM helps your company plan better by providing great visibility into every active sales process. Marketing campaigns generate interest and leads in products and these results are easily identified in the sales process, so their impact on production can be managed effectively. A clear view of sales, marketing and customer service activities and buying trends enables you to forecast and plan more accurately.
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Deliver
MAPICS (now Infor) CRM integrates order management with fulfillment functionality so you can efficiently track shipping and returns processing, and ensure product configuration matches special orders.
Features:
- Order status
- Order fulfillment
- Returns processing
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Service
Customer service
MAPICS (now Infor) CRM supports a full range of post-sale customer service activities— including rework, owner
registration, warranty tracking, return material authorizations, help desk management, maintenance
billing and field service management.
Internet storefront
MAPICS (now Infor) CRM allows Internet order entry and even configure-to-order entry for your customers and
distributors. This allows customers and distributors to order custom-configured items on a 24/7 basis
around the world.
Service management
MAPICS (now Infor) CRM provides capabilities to take your service and support to the next level via a closed-loop,
call-tracking solution. You can build a knowledge base to assist your employees in resolving customer
issues in less time, making them more productive and increase customer satisfaction.
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Finance
In addition to providing functionality for managing business processes, MAPICS (now Infor) CRM delivers powerful executive reporting. You can leverage your order, production and fulfillment information for better decision-making, more accurate forecasting and planning, and ultimately greater financial results. It provides a wide range of business reports for each area-from revenue and forecast reporting, to notes and activity reporting, to cases and analysis.
The solution's business analysis tools give managers a quick snapshot of sales, marketing and customer service activity and performance in real time.
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Design
MAPICS (now Infor) CRM provides the mechanism to consolidate customer feedback about product capabilities into a single, easily accessible system. The design and engineering teams can use this information to improve current products and develop new ones
MAPICS (now Infor) CRM with order configuration capability enhances the ordering experience for both your customers and sales personnel, while decreasing the time spent on inaccurate configurations.
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